bdg33's Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, date of birth, or financial transaction details. "Platform" refers to bdg33's website, mobile app, and all related digital services.

This Policy applies to users residing in Bangladesh. Users under the age of 21 are not permitted to use this platform. bdg33 reserves the right to verify age and may suspend accounts where this age requirement is breached.

2 What Information Is Collected

2.1 Information Collected at Registration

When you open an account on bdg33, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Password (stored encrypted; never stored in plain text)
• National ID or passport number (for identity verification)
• Residential address

2.2 Transaction Information

During deposits or withdrawals — made via bKash, Nagad, Rocket, or Upay — the transaction amount, date, and payment reference are recorded. We never store your mobile banking PIN or password.

2.3 Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device type, operating system, and browser version
• IP address and general location (at district level)
• Session duration and features used
• Data from cookies and similar tracking technologies

3 How Your Information Is Used

bdg33 uses your information for the following purposes:

3.1 Account Management and Security

• Verifying your identity and keeping your account active
• Completing OTP verification for logins and transactions
• Preventing suspicious activity and fraud
• Preventing the creation of multiple accounts

3.2 Payment Processing

• Accepting deposits and completing withdrawals
• Keeping records of transactions
• Handling refunds or resolving disputes

3.3 Service Improvement

• Analysing and improving platform performance
• Displaying content based on your preferences
• Identifying and resolving technical issues

3.4 Legal Compliance

Your information may be used where necessary to comply with applicable laws, court orders, or directions from regulatory authorities. In such cases, disclosure may be required without prior consent from the user.

4 Sharing Information with Third Parties

bdg33 does not sell your personal information to any third party. However, information may be shared on a limited basis with the following parties:

• Payment service providers: bKash, Nagad, Rocket, and Upay — solely for processing transactions, under dedicated confidentiality agreements.
• Game provider studios: Pragmatic Play, PG Soft, JILI, Evolution, and others — only the minimum information technically required to run game sessions.
• Data security specialists: Technology partners engaged to maintain cybersecurity, under strict confidentiality agreements.
• Legal authorities: In response to lawful requests under applicable law in Bangladesh.

Outside the cases listed above, your information is not transferred to any marketing firm, third-party advertiser, or any other organisation.

5 Data Retention and Security Measures

5.1 Technical Security

bdg33 uses SSL encryption to secure all data transfers. User passwords are stored using industry-standard hashing algorithms. Firewalls, intrusion detection systems, and regular security audits are maintained at the server level.

5.2 Retention Period

Information is retained for as long as your account is active and for as long as required after account closure to meet applicable legal obligations. Financial transaction records are kept for a minimum of five years. Once the required period has passed, data is securely deleted.

5.3 Access Controls

Only authorised staff can access the information they need to carry out their work. All staff are required to sign a confidentiality agreement and receive regular training.

6 Cookie Policy

Cookies are used on the bdg33 website. Cookies are small data files stored on your device. They fall into three types:

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics cookies: Used to analyse how the platform is used. You can disable these from your browser settings.

Disabling cookies may cause some platform features to not work correctly.

7 User Rights

As a bdg33 user, you have the following rights:

• Right to access: You can request to know what information is held about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you can request that your information be deleted.
• Right to restrict processing: You can request that the use of your information be limited for specific purposes.
• Right to portability: You can request a copy of your information in a common digital format.

To exercise these rights or to raise any concern related to responsible gaming, follow the guidance on our Responsible Gaming page or contact us directly via live chat or email.

8 Protection of Minors

All bdg33 services are for users aged 21 and above. We do not knowingly collect information from any minor. If we suspect a user is under 21, we reserve the right to suspend the account pending identity verification.

Our advice to parents — use parental control tools on your devices to ensure your child does not use this platform.

9 Changes to This Policy

bdg33 may update this Privacy Policy as needed. For significant changes, a notification will be sent to your registered mobile number or email. The date of the latest update will always be shown at the top of this page.

Continued use of the platform after any change will be taken as acceptance of the updated policy. If you object to any change, you may request that your account be closed.

10 Contact and Complaints

For any privacy-related questions, requests, or complaints, please contact us through the following channels:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Our support team will respond to complaints as quickly as possible. We are always working to keep your bdg33 account, transactions, and personal information secure. For more details, visit our FAQ page for answers to common questions.